Recently, people living in a residential area in Binh Thanh district met an employee who recorded the water number of Gia Dinh Water Supply Joint Stock Company. This person, in addition to recording the country number, often stays to ask for the phone number of each house.

Report water index via Zalo

The reason he explained was that he had just been transferred to write the number of countries in this area instead of the previous employee. After getting people's phone numbers, this employee guides people to make friends through Zalo application with him.

The staff enthusiastically instructs people to just take a picture of the water meter sent via Zalo, then he will update the water number, avoiding the times when people are not at home, it will be inconvenient for both.

"A month after making friends with Zalo with the above employee, I received a message with the content: tomorrow May 16, I will write the water number in my area. Please send a picture of the water meter here for me to see. Please update the number of countries. The deadline is May 17, overdue, the system automatically calculates the consumption. Thank you very much!.

This method is too convenient for both our countrymen and people. In the past, if the old employee went to write down the country number and no one was at home, he would also paste a notice with the phone number for people to call back later. Although it's just simple ways, but our people feel very comfortable and close," said Ms. Nguyen Quynh Hoa, living in Binh Thanh district.

Smart water meter

A representative of Saigon Water Supply Corporation Limited (Sawaco) said that after a journey of 17 years of establishment and development, Sawaco has made strides in the development of science and technology, applying advanced technology to serve customers. mission of providing clean water to the people.

Specifically, Sawaco  has promoted scientific and technological activities, promoted initiatives, creativity, enhanced utility services, solutions and customer care applications on smart devices, built and developed Customer service center and switchboard for timely settlement, ensuring the interests of customers.

For example, Sawaco has piloted a smart water meter, through which customers can control their water consumption 24/7, and will be warned if there is a situation of water loss. According to Mr. Nguyen Van Dang - deputy general director of Sawaco, many units have piloted this type of smart water meter in Binh Thanh, Go Vap, City. Thu Duc... In the near future, the water supply industry is trying to install it for the whole city.

In addition to convenience for customers, this smart water meter will transmit data to the units, employees no longer have to go to people's houses to record water numbers.

In addition, Sawaco has implemented a program on breakthroughs in administrative procedure reform, improving the quality of customer service. The fact that employees connect with customers via social networks is also a typical example in the above program.

"We are committed to putting the interests of our customers first. Currently, all member water supply companies have customer care call centers and social media pages. When there is feedback, people just need to contact us. contact through this channel, water supply companies will send staff to handle it within the same day.

Companies are always looking for and applying initiatives to bring the water supply industry closer to the people. From there, people can be served better, faster and more professionally," the representative said.

According to this representative, responding to the digital transformation program Sawaco also completed the structure of the digital database on the water supply system, shared and synchronized the Corporation's digital data on the shared data warehouse of the company. HCMC. Through this shared system, the water supply industry will contribute to helping the city modernize the management of urban technical infrastructure, towards building a smart city.